I didn’t have the same problems at SXSW this year that some people did. Was it too crowded at some events? Sure. But there were plenty of alternative things to do. Did some of the keynotes bomb? Yes. But there were plenty of other things to listen to. Did AT&T fail? No. Actually, they did an awesome job keeping the network up. Instead, I had a problem of a different kind: check-in fatigue.
Seeing as location was this year’s Twitter at SXSW, and seeing as I write a lot about location, I wanted to try to use as many of the services as I could during the actual conference. I drastically underestimated how much work that would actually be.
At first, I was using all of the services I had on my phone to check-in when I arrived at a place in Austin. This included: Foursquare, Gowalla, Loopt, Whrrl, Brightkite, Burbn, MyTown, CauseWorld, Hot Potato, Plancast, and (at certain places) Foodspotting. Even with great AT&T service, this would take a solid 10 minutes or more to check-in to all of them. And it took even longer when I’d have to pause to explain to my friends what the hell I was doing on my phone all that time.
This was at every venue we stopped at. The situation simply wasn’t tenable.
By the second day, I had cut the services I would check-in to in half. It still wasn’t close to being something I would consider doing on a regular basis. By the end of my time in Austin, I was down to using only two services — yes, the two in the midst of the “war” — Foursquare and Gowalla.
Pretty much everyone I knew in Austin were also using both Foursquare and Gowalla to send out all their check-ins. And all seemed to agree: it was still too tedious to use even just two services to do the same thing. In the end, there should be only one.
And so it should be no surprise that a few companies are already working on a solution for this problem. One is by the creators of Brightkite, who managed to obtain the killer check.in domain name. The team showed me a preview of the app at a party one night, and I immediately knew it was exactly what I needed (see a preview of it here).
And LocationFu is another (web-based) app that allows you to check-in with Foursquare, Brightkite, Fire Eagle, and Twitter simultaneously.
But there’s a problem with these solutions too. Currently, Gowalla’s API is read-only, which means you actually can’t use another app to check-in to the service. I spoke with CEO Josh Williams a bit about this just prior to SXSW, and he noted that the main thinking behind this is to maintain the user experience Gowalla is looking for (a very Apple-like argument). But, he did say that eventually he thinks they will open up a two-way API — maybe once they have time to create some best practices documentation, he noted.
Another problem is that currently each of these check-in services has their own places database. That means that a place on Foursquare may be slightly different than a place on Gowalla, even though they’re technically the same place. Worse, there are plenty of duplicates for some venues since people are allowed to create their own. Check.in works around this place problem by doing a look-up on each service and letting you pick the correct check-in spot. But it’s a bit slow, and still seems rather tedious.
A better solution would be for the various services to adopt a standard for places. The Activity Streams group is working on such a concept. Yahoo may also be able to implement such a system on top of its WOEID system. Of course, any service that adopts such a standard would be risking at least part of their business since these place databases are one of the keys to each service.
Meanwhile, Facebook is thinking about aggregating data from both Foursquare and Gowalla for its own upcoming location implementation. Might that be the one location stop to rule them all (of course, the writing back to Gowalla would still likely be an issue)? Not if Twitter has anything to say about it.
During our Realtime Crunchup last year, I brought up this issue during our panel on location. All the players on stage (including Twitter, Foursquare, Hot Potato, Google Latitude, GeoAPI, and SimpleGeo) seemed to want to say that they could all get along and play nicely together for the betterment of location as a whole. I didn’t buy it then, and I’m definitely not buying it now.
From a business perspective, it doesn’t make sense for these guys to all play nicely with one another and make it so you don’t have to use their services. The need to take steps to ensure that you will use their service, and will do so instead of a rival service. That’s the way it works, and that’s the way it has always worked. And that’s why it’s a war. Right now, it’s just the early stages where all sides are arming themselves. Soon, they’ll try to kill one another. And that may not be such a bad thing.
During my recent trip to India, I flew down to Bangalore for one reason: To meet N.R. Narayana Murthy. Murthy is the co-founder, executive chairman and former CEO for 21 years of Infosys, the first Indian company to go public on Nasdaq and effectively the company that began the $30 billion Indian IT outsourcing market.
Murthy’s idea was so successful that it quickly became controversial—not only within the United States where some Americans feel Indians are “stealing jobs,” but also in India where many are concerned about a tech economy that doesn’t make anything. I wanted to meet with Murthy, because in many ways he’s the best person to address what Indians at home and abroad are facing and where Indian entrepreneurship goes from here.
Here are a few highlights from our meeting:
His Day Job. Murthy thought he was stepping down from Infosys back in 2002, but he couldn’t fully let go. As such, he still works pretty much full time for the company, traveling to meet with customers and running a lot of the company’s mentoring and training programs. The more surprising aspect of his job: He personally signs off on the architecture of every building on each one of Infosys’ campuses that employ some 17,000 people around the world. The one we were sitting in was spread of eight acres and had some remarkable buildings, including one that looked like the Luxor casino in Las Vegas.
I asked why this was a top priority—after all, many Valley campuses are plush but from an architecture standpoint look about the same. He said when GE and other American multinationals were starting to come into his business everyone thought Infosys would lose the local talent war. So Murthy studied why people want to work at a particular place. One of the results was the comfort and design of the facilities. That was in 1994 when Infosys was designing the very building we were sitting in as we had this conversation. “I’ve been in charge of every building since– all over the world,” he says.
Hurting or Helping Local Entrepreneurship? Given exactly how plush Murthy and his colleagues have worked to make Infosys, has he indirectly hurt Bangalore’s entrepreneurship scene by making the risk of leaving so daunting? He smiled when I asked this and said, “We may have unwittingly. But I do feel like the spirit of entrepreneurship is alive and kicking in Bangalore.”
Further, I asked about Bangalore’s Zippo-flipping, free-spending generation of young techies who’ve graduated to a huge wave of multinational jobs that pay them far more than their parents ever made, in many cases more than the rest of their families combined. Murthy didn’t deny that that instant-gratification, “gimmie” contingent was strong in the city he helped build, economically speaking. But he blames the Internet and the mass-cross-pollination of Western pop culture, not the bigger paycheck from companies like his.
“We are moving towards a uniform, global culture with an intense competitive spirit and an intense desire for instant gratification,” he says. “But I have a firm belief that each generation is better than the previous one. The Indian entrepreneurs today are more daring than we were.” (This from a man who became a capitalist after after hitchhiking across communist Eastern Europe and getting thrown in jail for chatting up someone’s girlfriend on a train. “More daring” is a tall order, young Indian techies.)
Is India’s Tech Community Too Addicted to Services? Clearly, services has been a great business for Infosys and the hundreds of dollar-millionaires and even more rupee-millionaires that the company’s generous stock program has created. But a lot of Indian CEOs and investors complain that in most cases services-based tech businesses are a great way to get revenues quick, but not a way to build a huge, high-growth business. There’s a big question of whether India’s tech sector has a worrying lack of product-building know-how.
Murthy says it’s a progression. “India missed the industrial revolution, but Indians had intelligence,” he says. “We had to make do with pen and paper. We were always forced to look at the abstract. What is happening in India today is the creation of jobs. Let’s create jobs as long as they are legal and ethical, it doesn’t matter, as long as we make money. The time will come for creating products. I wouldn’t lose sleep over this. If we create enough jobs we’ll raise the confidence of the youngsters and they’ll create products.”
India’s Infrastructure. Here’s something it’s hard for even Murthy to be upbeat about: India’s shoddy physical infrastructure. Murthy has traveled the world and it’s frustrating that so much money has poured into the country he loves, and yet, the infrastructure is still so shockingly bad.
There is progress—Infosys for instance has benefited from a new overpass that cuts down on the drive to the campus by more than thirty minutes. (See!) But it’s not moving nearly fast enough, he says. “I don’t know if we will reach the level of the United States or China,” he adds.
Murthy gave a more nuanced explanation than the usual “it’s corruption” answer you get in India. He explained that 65% of India’s population lives in rural areas and 35% live in cities. And there’s such polarity between the quality of life that politicians have to appear to be doing more for the villages than the cities if they want to get re-elected. That leaves prosperous economic cities blighted by poor sewage systems, pollution spewing generators and beggars weaving through traffic tapping on car windows. “Different emerging nations take different paths,” he says. “In China, they chose to emphasize giving people economic freedom first and political freedom second. In India we chose the opposite path.”
Hurting or Helping US-based Indians? All you have to do is read the comments on one of Vivek Wadhwa’s posts to see the ugly, anti-immigrant, anti-Indian fervor that’s been whipped up in America, post-recession. A lot of it has to do with outsourcing. I asked Murthy if he felt his company and industry’s huge success has indirectly made life harder for Indian-Americans. He turned the blame on xenophobes like Lou Dobbs and grandstanding politicians who use the wedge issue to get viewers and votes.
But it’s an issue he has to address a lot. He answers it by saying every morning he gets up and gets a Pepsi out of his GE Fridge and drives his American car to work where he sits down at his Dell computer. India used to have companies that made soft drinks, refrigerators, cars and computers. But the American ones were better. Allowing them in hurt Indian workers in the short term, but provided a far better quality of life for a much bigger swath of Indians long term. He argues outsourcing has done the same thing for US companies. Greater efficiencies and cost-savings enables these companies to stay competitive and there’s no reason they can’t—in theory—plow those savings into better local jobs or job training.
This argument isn’t going to pacify hate-mongers, because nothing will. Murthy knows that too and while he regrets it, he seems to accept it as reality.
Advice for Entrepreneurs. Murthy has started a $170 million venture fund, so although he spends most of his time still at Infosys, he clearly cares about encouraging the next generation of entrepreneurs. He had two big pieces of advice for them. One, be able to articulate what you do in one sentence. If you can’t, you don’t have a good idea. And two, make sure the market is ready. Businesses are killed, not congratulated, for being ahead of their time.
Back in June, Google launched Sputnik, a suite of tools that runs over 5,000 tests to check a web browser’s JavaScript conformance. Last week, they made the tool a lot easier for anyone to use, with a version that works in the web browser. The results are interesting.
Notably, both the Opera and Safari web browsers beat Google’s own Chrome browser in the test. As you can see in the picture above, Opera is the clear leader, with only 78 failures (the closer to the center, the less errors). Safari came in second with 159 errors, with Chrome in third with 218 errors. Firefox is close behind with 259 errors, while Internet Explorer is the outlier with 463 errors.
These tests were run on Windows machines, with the latest released version of each browser. Using the web tool on my Mac, though, shows similar results (at least for Opera, Chrome, Safari, and Firefox — there is no IE for Mac anymore).
While much of the focus on JavaScript is about speed (that’s what the SunSpider test measures, for example), Sputnik is interesting because it focuses on conformity, making it more like the Acid3 test, which tests web standards compliance. Chrome, Safari, and Opera have all passed Acid3, with Firefox getting very close (94/100 for Firefox 3.6). IE, meanwhile, again lags behind with just 20/100 for IE8. And even the new IE9 preview only scores 55/100.
Speaking of IE9, I tried to run the Sputnik tool in the preview build of the new browser on Windows 7. Unfortunately, it completely shut down several times after getting up to about 50 failures after only a few hundred of the 5,000+ tests — not a good sign. But again, it’s just a very early preview release of the browser, and early SunSpider results for the browser have been good.
The Energy Star program has successfully broken into the mainstream consciousness. Most consumers know what the logo looks like, and even make an effort to only buy appliances and other devices that are Energy Star certified for energy efficiency. But before last year, it seems like the label didn’t mean much.
When the U.S. Department of Energy and Environmental Protection Agency audited the program in October last year, it turned out that a lot of certified companies and products actually weren’t living up to the Energy Star standard. Regulators failed to follow up with appliance makers to ensure that new models were meeting efficiency specifications.
Two months after the audit, the DOE and EPA stripped the Energy Star label of LG Electronics refrigerators, making good on their promise to be tougher about who gets certified and who doesn’t. LG’s fridges didn’t save as energy or money as the company had promised when it first applied for the Energy Star brand. In fact, they consumed twice as much energy as they were supposed to.
There are two phases to this change: Testing and enforcement.
First, the DOE is testing hundreds of models of the most common household appliances — those that account for about 25 percent of people’s energy bills. On top of that, both the DOE and EPA will require all products to be tested and approved by independent and third-party laboratories to ensure accuracy. This isn’t just a one time deal either. Energy Star devices will now need to have their compliance verified at regular intervals.
Strict enforcement will continue as the new testing procedure come online. It was surprising when LG lost its Energy Star status, but now its just one of 35 companies that have gotten similar treatment. In October, the DOE announced the creation of an Energy Star enforcement team within the Office of the General Counsel to make sure only deserving products bear the label.
The DOE and EPA have made Energy Star a priority for two reasons. First off, it is already familiar to and trusted by millions of consumers, who have actually changed their behavior as a result — a difficult thing to do with a simple label.
Secondly, the government wants to demonstrate how serious it is about saving all consumers money during these tougher economic times. As a result, its cracking down on appliance makers that claim to be saving people money off their energy bills without delivering on the promise.
Manufacturers aren’t taking the shift in government policy lying down. When LG lost Energy Star’s blessing, it filed a lawsuit against the Department of Energy, alleging that the department changed the tests it used to originally certify the fridges. There will probably be more, and louder backlash as the program continues to baton down the hatches, but, so far, it hasn’t been deterred.
If you’re a photographer and use a Mac, chances are you’re using Lightroom or Aperture. Probably Lightroom, since Aperture is less popular among pros — and the latest version seems to be an acknowledgment of that. The features added in version 3 are clearly intended to draw casual shooters using iPhoto to the paid image editing honey pot.
Since so many of these amazing new features are direct side-loads from iPhoto, it smooths the process and makes the program as a whole more approachable, though whether existing Aperture users will find them helpful is questionable. Brushes, on the other hand, are a welcome addition to any photographer’s toolset, and depending on how dedicated you are, may be worth the price of admission.
SkimLinks is a startup that automates the process of creating affiliate links, allowing a publisher to link to a product on a site like Amazon and receive a commission from any resulting sales. It’s facing increased competition from a Google Ventures-backed startup called VigLink, but SkimLinks has been pushing forward too, with new products and plans to expand its presence in the United States.
The company is based in London, so the South by Southwest conference in Austin seemed like a good chance to check in with chief executive Alicia Navarro. During our short video interview, Navarro talked about SkimLinks’ mission, its new SkimKit tool (which helps publishers find products that they can write about then monetize through affiliate links), and how the industry is evolving.
“SkimLinks’ strategy is very much to innovate in the space that helps editors be more efficient in the content creation process, and to create content that can be very easily monetized in this way,” she said. “SkimKit is part of this innovation process, and we’ve got a lot more coming that will take that step even further.”
Last month we wrote about Crocodoc, a new Y Combinator-funded company that makes it very easy to upload a text document or PowerPoint deck and mark it up online to share with your colleagues. Unfortunately, it was also pretty bare boned — you couldn’t even save your edited document to your hard drive. Today, that’s changing: Crocodoc has rolled out some key new features (including the ability to save) that make the service significantly more flexible, and also pits it more directly against Adobe’s Acrobat Pro.
Aside from the ability to save to PDF, the new version includes a freehand pen tool, a tool to convert any website to PDF (which you can then add notes to), and a new API. In a few days, the company will be releasing its application on Google’s recently-launched App Marketplace. The service will also be rolling out a Flash-based embeddable document viewer (similar to what you’ll find on DocStoc and Scribd) that lets you both view and mark up embedded documents.
CEO Ryan Damico says that these features make Crocodoc more competitive with Adobe’s $400 Acrobat Pro software because the free Acrobat Reader most people have doesn’t allow them to mark up and save their documents (personally, I’ve been avoiding any software with the word ‘Acrobat’ in its title for years). Damico does acknowledge that there are still plenty of premium features that Crocodoc doesn’t have that Adobe’s paid software does, but says that this basic editing/saving functionality is what most people are after, anyway. Damico says that in the long term, Crocodoc is hoping to “do to Acrobat what Gmail did to Outlook” by taking a widely used desktop application and bringing it online.
Without warning or explanation, non-functional QR codes began appearing on random Facebook profiles earlier this week. After a few days of speculation, a new rumor has surfaced to give meaning to these scannable boxes of black and white squares. According to the latest leaked information, the QR codes will reportedly play a role in Facebook’s upcoming mobile application which will utilize codes for a new location-based service. Similar to and perhaps even in conjunction with Gowalla and Foursquare, these QR codes would let you check-in at businesses, like your local pub or favorite restaurant, and alert your Facebook friends to your location. Much of the success of this program hinges on the average Facebook user’s ability to understand and utilize QR code technology which, after the whole ReadWriteWeb login debacle, is highly questionable. Additional information on this new QR code-drive, location-based service is expected at Facebook’s f8 conference scheduled for the end of April.
Back in January, Google announced that it would follow Mozilla’s lead and start offering cash bounties for bugs found in the code of Chromium (the open-source browser behind Chrome), or Chrome by the community. Google both matches Mozilla’s $500 and ups the bounty all the way up to $1,337 (yes, 1337) for “particularly severe or particularly clever” bugs. This week, they rewarded the first of those.
As noted on the Chrome Release blog, Google made four cash payments on Wednesday. There were two $500 prizes (both for memory errors), one $1,000 prize (for a cross-orgin bypass), and the first-ever $1,337 prize. The lucky receipient of that was a man named Sergey Glazunov, who located a bug that Google is calling, “High Integer overflows in WebKit JavaScript objects.”
This crowd-sourced bug hunting seems like a great idea, especially for a browser moving through development as quickly as Chrome. Chrome has only existed for a year and a half and already they’re testing version 5.0. Stable builds of both the Mac and Linux version of the browser are likely to launch at some point over the next few months.
Banks, cable companies, and utilities all want to get rid of their paper bills and get customers on their electronic billing systems. Just as there were back-office billing providers for the paper era, there are now back-office electronic billers. A company in Charlotte, North Carolina called Transactis is one of them, and it just raised a $2.5 million round led by New York City-based Metamorphic Ventures. CEO Joe Proto and other existing shareholders also participated in the round.
The round is an extension of a $3 million series C the company raised last year, and brings the total capital raised to $10.5 million.
Transactis works primarily with banks and payment processors to take over the whole e-billing process for them, from presenting the bills via email to collecting the cash. More and more consumers are opting to go paperless (it’s the green thing to do), and companies save on the paper, printing, and postage costs.
Email billing is a growth business, and Transactis is carving out a nice little niche for itself.
I didn’t have the same problems at SXSW this year that some people did. Was it too crowded at some events? Sure. But there were plenty of alternative things to do. Did some of the keynotes bomb? Yes. But there were plenty of other things to listen to. Did AT&T fail? No. Actually, they did an awesome job keeping the network up. Instead, I had a problem of a different kind: check-in fatigue.
If you’re a photographer and use a Mac, chances are you’re using Lightroom or Aperture. Probably Lightroom, since Aperture is less popular among pros — and the latest version seems to be an acknowledgment of that. The features added in version 3 are clearly intended to draw casual shooters using iPhoto to the paid image editing honey pot.
